Terms & Conditions

1. Agreement to Terms

By accessing or using the Silk Route AI website and services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our services.

2. Services

Silk Route AI provides AI automation consulting, implementation, and related services. The specific scope of services will be defined in individual service agreements or statements of work.

3. Use of Services

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use our services in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt our services or servers
• Use our services to transmit harmful or malicious content
• Reverse engineer or attempt to extract source code from our services

4. Intellectual Property

The content, features, and functionality of our services are owned by Silk Route AI and are protected by international copyright, trademark, and other intellectual property laws. Unless otherwise specified in a service agreement, all work product created by Silk Route AI remains our intellectual property.

5. Client Responsibilities

Clients are responsible for:

• Providing accurate and complete information necessary for service delivery
• Maintaining the confidentiality of any access credentials
• Ensuring they have necessary rights to any data or materials provided to us
• Complying with all applicable laws and regulations

6. Payment Terms

Payment terms will be specified in individual service agreements. Unless otherwise stated, invoices are due within 30 days of the invoice date. Late payments may be subject to interest charges and service suspension.

7. Confidentiality

Both parties agree to maintain confidentiality of any proprietary or confidential information disclosed during the course of our engagement. This obligation survives termination of our services.

8. Limitation of Liability

To the maximum extent permitted by law, Silk Route AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our services. Our total liability shall not exceed the amount paid by you for the services in question.

9. Warranty Disclaimer

Our services are provided "as is" without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or completely secure.

10. Termination

Either party may terminate services as specified in the applicable service agreement. Upon termination, you must cease all use of our services and any proprietary materials provided.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions.

13. Contact Information

For questions about these Terms, please contact us:

• Email: [email protected]
• Phone: +60 3 6043 1527
• Address: Kuala Lumpur, Malaysia